Client Operations Team Lead - Onboarding & Growth

Viva; Lombardia; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Group medical plan

Career growth

Job summary

Viva.com is seeking a Client Operations Team Leader to oversee and mentor the client operations team, streamline merchant onboarding, and ensure smooth delivery of Viva.com’s services across Europe.

You will coordinate with internal teams, manage leads, maintain accurate client data in the system, and promote Viva.com’s payment and onboarding solutions. This permanent role via Employer of Record offers a competitive package, a performance-based bonus, and a diverse fintech environment.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities across departments.
• Solid presentation skills for phone/video meetings.
• Highly organized and able to manage multiple tasks concurrently.
• Proficiency with CRM systems and maintaining client data.
• Understanding of payment acceptance processes and merchant onboarding.

Responsibilities

• Lead, mentor and manage the client operations team to handle leads and onboarding of new merchants.
• Assess and assign incoming leads to optimize workflow.
• Oversee onboarding and payment-acceptance setup for merchants.
• Promote Viva.com services to merchants and prospective clients.
• Monitor active merchants post-activation and provide ongoing support.
• Collaborate across departments to streamline internal processes and data management.
• Maintain up-to-date client information in the company database.

Skills

Leadership

Team management

Communication

Presentation skills

Organization

CRM systems

Payment onboarding

Tools

CRM software

Databases

Job description

Viva.com is seeking a Client Operations Team Leader to oversee and mentor the client operations team, streamline merchant onboarding, and ensure smooth delivery of Viva.com’s services across Europe.

You will coordinate with internal teams, manage leads, maintain accurate client data in the system, and promote Viva.com’s payment and onboarding solutions. This permanent role via Employer of Record offers a competitive package, a performance-based bonus, and a diverse fintech environment.