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Field Training & Standard Specialist

Poke House

Milano

In loco

EUR 30.000 - 50.000

Tempo pieno

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Descrizione del lavoro

A global leader in healthy fast-casual dining is seeking a Field Training & Standard Specialist to join their Retail team in Milan. This role will focus on defining and monitoring operational standards, training staff, and optimizing processes to enhance the customer experience. Candidates should have experience in the fast-casual sector, strong leadership skills, and proficiency in English and French. Opportunities for growth and benefits dedicated to employees are offered.

Servizi

Compensation commensurate with experience

Real opportunities for growth

Discounts for employees

Competenze

Experience in the fast-casual/fast-food sector or in managing brand standards.
Ability to operate in dynamic and high-intensity environments.
Strong leadership and communication skills.
Attention to detail and ability to manage complex projects.
Proficiency in English and French (written and spoken).
Availability for frequent travel.

Mansioni

Define and monitor brand standards for visual and operational quality.
Identify opportunities to improve operational efficiency.
Organize and conduct training on standards and procedures.
Support marketing materials in stores.
Participate in research and innovation for customer experience.

Conoscenze

Experience in fast-casual/fast-food sector

Strong leadership and communication skills

Excellent attention to detail

Ability to manage complex projects

Team collaboration

Proficiency in English and French

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Founded in November 2018 by Matteo and Vittoria, two friends united by the dream of "nourishing the world with positivity and well-being", Poke House is now a global leader in the fast‑casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States).

Today we have over 120 stores and an international team of more than 1,000 people, with the goal of offering our customers a positive, healthy experience with strong Californian vibes.

OUR VALUES

Positivity – We face every challenge with enthusiasm and celebrate every achievement.
Be honest, stay humble – We welcome feedback as an opportunity for growth.
Think big – We dream big and constantly experiment with new ideas.
Work hard with passion – Our success comes from the passion we put into our daily work.
Together we win – We are a team: only together we can achieve our goals.

To support the company's continuous growth, we are looking for a resource to join the Retail team as a Field Training & Standard Specialist. This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.

MAIN RESPONSIBILITIES

1. Definition and monitoring of brand standards

Creation and implementation of guidelines related to:
Look & Feel of the stores (interior and exterior)
Functional signage for the customer experience
Company uniform (consistency with visual identity and hygiene regulations)
SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house
Conducting regular audits in stores to verify:
Cleanliness and order
Compliance with look & feel and uniform guidelines
Developing corrective action plans with Area Managers and Store Managers

2. Optimization of operational processes

Identifying opportunities to improve operational efficiency while respecting standards
Collaborating with store teams to implement practical and consistent solutions
Monitoring HACCP and Food Safety software, resolving any issues

3. Training and staff development

Organizing and conducting training sessions on standards and operating procedures
Collecting feedback through post‑training surveys
Drafting reports on the costs of the sessions
Collaborating with Store Managers and Area Managers to identify training improvement opportunities
Analyzing KPIs and metrics including: customer reviews (GMB); food delivery performance indicators; mystery shopper rating and NPS.
Supporting Area Managers in managing: orders and waste monitoring.

5. Marketing and communication support

Supervising the release and correct display of marketing/communication materials in stores
Collaborating with the marketing team to ensure the operational effectiveness of projects

6. Special projects and innovation

Participating in research and innovation activities to improve the customer experience
Collaborating with the e‑learning team for the implementation of the training platform
Organizing and managing menu reviews with the Product team and the Brand Standard Manager

REQUIREMENTS

Experience in the fast‑casual/fast‑food sector or in managing brand standards and customer experience
Ability to operate in dynamic and high‑intensity operating environments
Strong leadership and communication skills
Attention to detail and ability to manage complex projects
Excellent ability to work independently and in a team
Proficiency in English and French (written and spoken)
Availability for frequent travel

WHAT WE OFFER