Field Services Engineer

Prometeia; Bologna; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading packaging solutions provider in Bologna is seeking a Service Engineer to maintain, install, and upgrade packaging equipment. The role involves resolving technical issues during the post-sales phase, collaborating with internal teams, and providing training to customers. Suitable candidates should have a degree in Electromechanical Engineering, technical service experience, and proficiency in PLC systems. This full-time position offers an opportunity to contribute to customer satisfaction and operational efficiency.

Competenze

• Degree in Electromechanical Engineering is required.
• Strong ability to read electrical and pneumatic diagrams.
• Proficiency in Microsoft Office is necessary.

Mansioni

• Maintain, install, and upgrade packaging equipment.
• Resolve technical issues and breakdowns during post-sales.
• Train customers in equipment maintenance.

Conoscenze

Electromechanical Engineering

Reading electrical and pneumatic diagrams

Field technical service experience

Microsoft Office proficiency

Understanding of kinematics

Formazione

Degree in Electromechanical Engineering

Strumenti

PLC systems (Siemens and Allen Bradley)

Descrizione del lavoro

What does a Service Engineer do?

As a Service Engineer, you are the technical backbone of our customer support operations. You maintain, install, and upgrade our fleet of packaging equipment, ensuring optimal performance and reliability. You assist customers during the post‑sales phase, resolving technical issues and breakdowns, and actively promote our equipment, Smart Services, and Spare Parts to support our financial goals.

You collaborate closely with internal teams—such as Systems & Integration and Application Engineers—to share field insights and ensure seamless communication across projects. You also lead or contribute to specific service projects, analyze equipment performance data, and ensure all activities comply with safety and operational standards.

• Provide expert maintenance, installation, and upgrades for our fleet and partner equipment, ensuring customers experience minimal downtime and maximum efficiency.
• Evaluate customer expectations and plan service activities that meet their goals. Your ability to troubleshoot and recommend solutions will make you a trusted partner.
• Identify opportunities to promote our Smart Services and spare parts, helping us meet financial targets while delivering added value to customers.
• Provide hands‑on training in basic equipment maintenance, helping customers become more self‑sufficient and confident in using our solutions.
• Follow company, regional, and customer standards and safety rules, maintaining a safe and professional working environment.
• Communicate openly with internal teams and share technical insights from the field, contributing to continuous improvement and innovation.
• Manage or contribute to service‑related projects, analyzing performance data and ensuring timely execution of maintenance and corrective actions.
• Record all service activities in our CRM platform, ensuring accurate tracking and reporting.

Qualifications

• Degree in Electromechanical Engineering
• High and low voltage certification
• Strong ability to read electrical and pneumatic diagrams
• Knowledge of PLC systems (Siemens and Allen Bradley)
• Proven experience in field technical service
• Proficiency in Microsoft Office
• Understanding of kinematics, mechanical/electrical drives, and industrial equipment manufacturing
• Knowledge of vacuum processes and material thermal/physical properties is a plus

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Customer Service

Industries: Packaging and Containers Manufacturing