Field Service Executive

Brambles; Italia; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global logistics company is seeking a Relationship Manager for Sicily and South Calabria. This role involves establishing relationships with stakeholders, improving asset recovery, and enhancing customer satisfaction. Candidates should have experience in a retail or logistics environment, be fluent in Italian and English, and possess a valid driver's license. The organization offers a hybrid working model with an attractive salary and benefits.

Servizi

Attractive salary plus annual bonus

Company car

Lunch voucher

Flexible hybrid working model

Opportunity to participate in share program

Personal growth plan focusing on training and coaching

Competenze

• Fluent proficiency in Italian and English is required.
• Must have a valid Driver's license.
• Experience in customer/supplier contact roles.
• Service-oriented background in retail or logistics.

Mansioni

• Establish and maintain relationships with stakeholders.
• Drive improvements in collection performance.
• Enhance customer satisfaction through training.
• Manage audit programs within the account portfolio.
• Monitor asset control metrics for improvement.

Conoscenze

Account Management

Active Listening

Adaptability

Communication

Customer Satisfaction

Stakeholder Management

Strumenti

MS Office

CRM systems

Descrizione del lavoro

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our programs.

Job Description

Key Responsibilities May Include :

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying root causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecasts.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Please read before applying

Fluent proficiency in Italian and English is required.

You must have a valid Driver's license.

Please submit your CV in English.

Coverage Area: Sicily and South Calabria

• Your Mission

Cross-functional interface for handling CHEP materials within retail. Ensuring reliable relationships with clients to identify customer needs and new business opportunities for CHEP.

• What we are looking for
• Experience within a retail / logistics environment.
• Analytical skills for process improvement.
• Experience in customer/supplier contact roles.
• Service-oriented background, accustomed to working with customers in Retail, Wholesale, or Logistics.
• Business-to-business sales or service experience.
• Knowledge of MS Office and CRM systems.

• What we offer
• Attractive salary plus annual bonus based on performance.
• Company car.
• Lunch voucher.
• Flexible hybrid working model.
• Opportunity to participate in the Brambles share program.
• Monthly webinars on topics like Technology, Supply Chain, Mental Health, etc.
• Get a referral bonus by sharing top talent around you.
• A personal growth plan focusing on training and coaching, within an international organization with a family-like atmosphere.

Remote Type: Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Active Listening, Adaptability, Communication, Cross-Functional Work, Curiosity, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Problem Solving, Questioning, Relationship Building, Stakeholder Management, Value Propositions

We are an Equal Opportunity Employer committed to a diverse workforce. We treat everyone fairly and with respect, and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.