Field Service Engineer – Clean Energy (Italy)

Sungrow Europe; Milano; On-site; EUR 45,000 - 65,000; Full time

Job summary

Sungrow Europe seeks a Distribution Service Engineer for Italy to support partners and customers, delivering expert technical service and training across the Italian market.

You will manage hotline/ticket support, perform onsite troubleshooting with the Partner Success Manager, and contribute to regional knowledge through FAQs and training content. Fluency in Italian and English is required, with travel up to 10% within the EU.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering or a comparable field.
• At least 3 years in after‑sales, technical support, or service in PV/ESS/O&M or similar energy env.
• Fluent in Italian and English (C1); Chinese a plus.

Responsibilities

• Manage hotline and ticket support for distributors, installers, and end users in Italy.
• Deliver technical training sessions for distributors and installers.
• Support onsite troubleshooting with Partner Success Manager.
• Join selected pre-sales customer visits with Account Manager.
• Create and maintain FAQs, online learning content, and technical docs for the region.
• Prepare regular service and performance reports for weekly, monthly, quarterly, and annual review cycles.

Skills

Customer support

Technical troubleshooting

Training delivery

English proficiency

Italian proficiency

Travel availability

Education

Bachelor’s degree in Electrical Engineering

Tools

MS Office

Internal systems

Job description

Sungrow Europe seeks a Distribution Service Engineer for Italy to support partners and customers, delivering expert technical service and training across the Italian market.

You will manage hotline/ticket support, perform onsite troubleshooting with the Partner Success Manager, and contribute to regional knowledge through FAQs and training content. Fluency in Italian and English is required, with travel up to 10% within the EU.