Distribution Service Engineer - Italy & Balkans

Sungrow Europe

Milano

On-site

EUR 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Opportunities for career advancement

Bonus payment based on KPI agreements

Multinational team exchanges

Training in headquarters and R&D facilities

Job summary

A leading green tech company is seeking a Distribution Service Engineer in Italy. You will manage a hotline for distributors and installers, provide training, and perform onsite troubleshooting. Ideal candidates should have a BA in electrical engineering, at least 3 years in technical support for PV systems, and be fluent in English and Italian. This role offers opportunities for career advancement and training across Europe and China.

Qualifications

At least 3 years of experience in after sale or technical support jobs for PV/ESS/O&M.
Job experience in inverter is preferred.
Ability to work independently and in a dynamic environment.
Strong MS Office skills; able to work independently in a dynamic environment.
Willingness to travel 5–10% of time.

Responsibilities

Manage hotline/ticket system for distributors/installers in Italy & Balkans.
Provide training for distributors/installers.
Conduct onsite troubleshooting with partner success manager.
Pre-sale customer visits with account manager in the region.
Create FAQs / online courses and documentation for the region.
Prepare weekly / monthly / quarterly / annual region performance reports.

Skills

Passion and motivation to succeed

Excellent skills in Microsoft Office

Quick learner

Language skills: English and Italian (C1)

Education

BA or higher in electrical engineering or equivalent

Tools

Microsoft Office

Job description

Distribution Service Engineer - Italy & Balkans

1 week ago Be among the first 25 applicants

Your mission

Welcome to Sungrow, we are happy you are with us now. This position is based in Italy. We offer an opportunity in the green-energy environment. Below are your tasks as a Distribution Service Engineer.

Management of hotline / ticket system for distributors / installers / end users in region of Italy & the Balkans
Training for distributors / installers in the related region
Onsite troubleshooting with partner success manager in the related region
Pre-sale customer visit with account manager in the related region
FAQ / online courses making / recording and documenting for the related region
Weekly / monthly / quarterly / annual report for the performance of the related region to the department center

Your profile

So, for your personal background, it would be great to have:

BA or higher in electrical engineering or equivalent
At least 3 years of work experience as after sale or technical support jobs for PV/ESS/O&M field. Job experience in inverter is preferred
Passion, desire and motivation to succeed
Language requirements: English and Italian at least C1 level. Additional Chinese is an asset
Quick learner with desire to increase knowledge in the clean-tech industry
Excellent skills in Microsoft Office
Ability to work independently and focused in a dynamic, fast-paced environment
5%-10% working time may be on business travel between local market and EU department center
Should you lack one or two of these, no worries, we are not looking for all-round perfectionist already

Why us?

This decade might be dominated by Covid‑19, but soon we will overcome that challenge. The true topic for this decade lies in energy!

Opportunities for Career advancement
Bonus payment based on pre‑agreed and signed KPI agreements
A multinational team awaits you with lots of European and trans‑Europe exchange
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All. With 870+GW of clean power presently installed worldwide, we are on the road to success.

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Seniority level