Remote Technical Service Engineer - Solar & Storage

Solplanet; Italia; Remoto; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

International team

Ownership and impact

Flat hierarchies

Multicultural workplace

Growth opportunities

Renewable energy industry

Descrizione del lavoro

Solplanet is seeking a Remote Technical Support Engineer in Italy to assist distributors, installers, EPCs, and customers with technical issues, training, and pre-sales support. The role requires a degree in electrical engineering and strong troubleshooting skills, plus fluency in Italian and English.

Occasional international travel and driving are expected. The candidate will collaborate across Sales, Product Management, and R&D, and ensure compliance with Italian grid-code requirements.

Competenze

• Bachelor’s degree in Electrical Engineering or related technical field.
• Experience in technical support, commissioning, after-sales service, or similar role preferred.
• Experience with PV inverters, energy storage, or EV chargers is beneficial but not mandatory.
• Able to travel within Italy and occasional international trips.

Mansioni

• Provide technical troubleshooting support to distributors, installers, EPCs, and customers via phone, email, and digital channels.
• Deliver technical training sessions, webinars, and product presentations to distributors and partners.
• Provide technical support during customer meetings and pre-sales activities as required.
• Build and maintain relationships with distributors, installers, EPCs, and service partners.
• Collaborate with Sales, Product Management, R&D and headquarters to resolve issues and improve products.
• Monitor Italian grid-code requirements and electrical standards.
• Support onboarding and management of authorized service partners.
• Document technical cases and customer interactions in the CRM.

Conoscenze

Italian fluency

English fluency

Troubleshooting

Customer communication

Problem solving

Cross-functional collaboration

Driving license

Formazione

Bachelor’s degree in Electrical Engineering

Strumenti

CRM software

Ticketing system

Descrizione del lavoro

Solplanet is seeking a Remote Technical Support Engineer in Italy to assist distributors, installers, EPCs, and customers with technical issues, training, and pre-sales support. The role requires a degree in electrical engineering and strong troubleshooting skills, plus fluency in Italian and English.

Occasional international travel and driving are expected. The candidate will collaborate across Sales, Product Management, and R&D, and ensure compliance with Italian grid-code requirements.