Field Service Engineer - Italy (Milan)

Sungrow Europe

Milano

On-site

EUR 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Bonus payments based on Smart KPIs

Multinational team experience

Enhanced technical and commercial knowledge training

Job summary

A leading green tech company is looking for a Field Service Engineer in Milan. The role involves owning customer issues, supporting onsite commissioning and maintenance, and ensuring compliance with health and safety regulations. Candidates should have an educational background in electrical engineering and be proficient in Italian and English. Experience in battery storage solutions and customer service is beneficial. This position requires a driving license and entails on-call duties and travel.

Qualifications

Knowledge of ACDC, Low/Medium Voltage, electrical conduits.
Health & Safety training for construction sites.
Willingness to work on-call and travel (60%).

Responsibilities

Take ownership of dispatched customer issues.
Support resources dispatched onsite during commissioning.
Deliver and contribute service solutions for customers.

Skills

Electrical technician or Engineer knowledge

Italian language skills (B2)

English language skills (B2)

Customer service experience

Driving license

Education

Education as Electrical technician or Engineer

Job description

We are looking for a Field Service Engineer (FSE) in Italy to support our clients in Milan or nearby areas. As an in‑field expert you will be the superhero our clients need.

Your mission

Take ownership of dispatched customer issues.
Support resources dispatched onsite by RFM during commissioning and on‑site services.
Support the RFM/PjM during commissioning and site acceptance services.
Deliver support and contribute service solutions for our customers.
Perform all on‑site installation, commissioning, repair, maintenance and test tasks, as well as upgrades or rework activities.
Follow operational procedures, processes and practices as defined, documented and consistently applied.
Follow the applicable health and safety instructions and regulations.
Ensure up‑to‑date documentation, work instructions and processes for existing and coming service contracts and agreements.
Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on‑site services.
Participate in the claim management and RMA process.
Take care of service tools by ensuring an appropriate calibration process.
Take over randomly on‑call duties, partly on weekends and nights.

Your profile

Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.).
Italian & English language skills at least at B2 level.
Experience with battery storage solutions is beneficial.
Experience dealing with customers in critical situations.
Driving license is extremely important for the job.
Health & Safety training to access construction sites with electrical specific training.
Willingness to work on‑call duty and to travel (60 %).

Why us?

Bonus payments: we agree on Smart KPIs with you and you receive a nice bonus at the end of the year.
A multinational team awaiting you with lots of European and trans‑European exchange.
Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switchgear and storage solutions.
Technical and commercial training at our headquarters in Germany and visits to the big R&D facility in China.

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+ GW of clean power presently installed worldwide, we are on the road to success! Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters. We have the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Seniority level