Field Client Relations & Activation Specialist

VIVA-COM GmbH; Aosta; On-site; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Group medical plan coverage

Job summary

Viva.com is expanding its Direct Representatives Team, promoting bank services directly to merchants on-field across Europe. The role focuses on activation, ongoing support, and portfolio growth, with travel to client sites and events.

Ideal candidates bring 2+ years in business development within financial services, strong negotiation skills, and fluency in English and Italian, plus CRM experience and a tech-oriented mindset.

Qualifications

• 2+ years of experience in business development in a fast-paced setting.
• Understanding of financial products/services features and advantages.
• Experience with CRM systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and the ability to handle objections.
• Ability to deal with a diverse client base.
• Computer literacy & tech mindset.
• Fluent in English and Italian.

Responsibilities

• Promote the company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Travel to meet clients and attend industry events.
• Engage in system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond their resolution scope.
• Present product features and benefits to clients in a compelling manner.

Skills

Negotiation

CRM experience

English fluency

Italian fluency

Financial products understanding

Organizational skills

Tech mindset

Objection handling

Tools

CRM Software

Job description

Viva.com is expanding its Direct Representatives Team, promoting bank services directly to merchants on-field across Europe. The role focuses on activation, ongoing support, and portfolio growth, with travel to client sites and events.

Ideal candidates bring 2+ years in business development within financial services, strong negotiation skills, and fluency in English and Italian, plus CRM experience and a tech-oriented mindset.