Field-Based FinTech Client Success & Activation Rep

VIVA-COM GmbH; Piemonte; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Medical plan

Allowances

International fintech

Job summary

Viva.com is seeking a Direct Representatives team member to promote services, activate merchants, and provide on-field support across Europe. The role involves visiting client premises, assisting with verification and activation, and monitoring portfolio performance.

Ideal candidates have 2+ years in business development within fast-paced financial services, strong CRM experience, and excellent English and Italian communication. A dynamic fintech environment and international travel await.

Qualifications

• 2+ years of experience in business development within a fast-paced environment, preferably a financial services institution.
• Understanding of financial products / services features and advantages.
• Experience in working with Customer Relationship Management (CRM) systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and the ability to handle objections.
• The ability to deal with a diverse client base.
• Computer literacy & tech mindset.
• Fluent in English and Italian.

Responsibilities

• Promote the company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Engage in both system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond their resolution scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events.

Skills

Business development

CRM systems

Negotiation

Organizational skills

Resilience

Client management

English/Italian

Tech mindset

Financial products

Tools

CRM software

Job description

Viva.com is seeking a Direct Representatives team member to promote services, activate merchants, and provide on-field support across Europe. The role involves visiting client premises, assisting with verification and activation, and monitoring portfolio performance.

Ideal candidates have 2+ years in business development within fast-paced financial services, strong CRM experience, and excellent English and Italian communication. A dynamic fintech environment and international travel await.