F&B Supervisor: Lead Service & Guest Experience

The Social Hub; Toscana; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Awesome discounts in Europe properties

Growth opportunities

Salary framework fairness

Multinational company environment

Job summary

The Social Hub in Italy invites an experienced F&B Supervisor to lead our front-of-house during busy shifts. You’ll guide the team, maintain the guest experience and ensure smooth daily operations across service and training.

You’ll work closely with the Restaurant Manager, welcome guests, handle service flow with energy and care, and help us uphold fairness and high standards across all properties in Europe. English and Italian are required; additional languages are a bonus.

Qualifications

• 1–2 years in a senior waiter, barista or bartender role.
• Confident in leading a team during service.
• Clear communication and calm under pressure.
• Attention to detail and consistent service.
• Hospitality energy and guest-facing approach.
• English and Italian language skills (additional languages a bonus).

Responsibilities

• Lead the front-of-house team during service with a positive tone.
• Guide the crew on the floor and solve issues in the moment.
• Support training and onboarding for new team members.
• Keep operations smooth by checking setups, stock, cleanliness and safety.
• Stay present on the floor, chat with guests and assist as needed.
• Handle transactions accurately and pass on irregularities.
• Share shift targets and motivate the team to reach them.
• Collaborate with kitchen and bar to keep service flowing.

Skills

Team leadership

Customer service

Communication

Attention to detail

Guest experience

Job description

The Social Hub in Italy invites an experienced F&B Supervisor to lead our front-of-house during busy shifts. You’ll guide the team, maintain the guest experience and ensure smooth daily operations across service and training.

You’ll work closely with the Restaurant Manager, welcome guests, handle service flow with energy and care, and help us uphold fairness and high standards across all properties in Europe. English and Italian are required; additional languages are a bonus.