Event Host (Global Sporting Event) - Italian/English Speaking

The iLUKA Collective; Milano; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A hospitality services company is seeking an Event Host for a global sporting event in Milan. This role involves providing exceptional hospitality experiences, managing guest interactions, and ensuring smooth transitions for guests throughout their journey. Candidates must be fluent in Italian and English, possess strong communication skills, and have a friendly demeanor. This is a contract position from February 18 to February 23, 2026.

Competenze

• Fluent in Italian and English.
• Highly effective communication and interpersonal skills.
• Experience using smartphones/tablets.

Mansioni

• Deliver exceptional hospitality experiences to guests.
• Manage guest lists and ensure timely group organization.
• Act as the first and last point of contact for guests.

Conoscenze

Fluent in Italian

Fluent in English

Effective communication

Interpersonal skills

Problem solving

Team player

Customer service orientation

Strumenti

Smartphones/Tablets

Descrizione del lavoro

Event Host (Global Sporting Event) - Italian/English Speaking – The iLUKA Collective

The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and to deliver exceptional and memorable hospitality experiences to all guests who join us on our global events.

Hosts can be deployed in various settings and the focus of the role will vary slightly depending upon the environment.

This is a contract role from 18th February to 23rd February 2026.

Key Responsibilities

• Deliver an exceptional hospitality experience to the client’s guests.
• Understand guest touch points and provide a friendly and welcoming meet‑and‑greet service.
• Be the first point of contact and greet guests on arrival.
• Manage and organise guest groups to ensure they are in the right place at the right time.
• Accompany guests throughout their journey and deal effectively with any issues that arise to ensure a smooth and enjoyable experience.
• Provide information and assistance to guests at all stages of the programme.
• Deliver outstanding customer service and create a friendly, fun, and guest‑focused environment.
• Co‑ordinate guest departures as their experience draws to a close.

Specific Responsibilities – Environments

Airport

• Act as first point of contact for guests arriving at the airport and provide a friendly meet‑and‑greet service.
• Act as the last point of contact for guest departures.
• Manage guest lists.
• Ensure a smooth transition through the airport and hand guests over to the transport host teams.

Hotel/Desk/Lounge

• Man the Hospitality Desk to check in guests to the hotel/hospitality programme, providing information and assistance related to the local area and the specific programme.
• Enrich the overall guest experience while in the hotel.

Hospitality Venue

• Meet and greet guests in a friendly and welcoming manner.
• Ensure the venue is immaculately presented.
• Provide assistance to the venue teams as needed.
• Support the Food & Beverage/Lounge team on elements of F&B within the lounge.

Event / Coach

• Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle), or at venues.
• Accompany assigned guests daily throughout their programme.
• Manage guest lists.
• Meet and greet guests in a friendly and welcoming manner.
• Provide information and assistance to guests as required.
• Accompany guests on their journey and ensure a smooth transition to other host teams upon arrival at the destination.
• Manage guest lists.

Venue/Showcasing

• Manage and organise the safe and efficient flow of guests through the venue.
• Provide VIP reception services/cloakroom services.
• Manage queue and crowd issues safely.
• Provide information and assistance to guests as required.

Skills, Knowledge, Expertise

• Fluent in Italian and English.
• Experience using smartphones/tablets.
• Highly effective communication and interpersonal skills.
• A fun, “Can Do” attitude.
• Confidence to manage and engage with groups in a variety of settings.
• Ability to think on your feet and resolve problems calmly and efficiently.
• A desire to deliver the highest levels of customer service.
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.
• Flexible, enthusiastic, confident, outgoing, well organised.
• Willing to roll up sleeves and get involved.
• Team player.
• Self‑motivated.

Attributes

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.
• Flexible, enthusiastic, confident, outgoing.
• Willing to roll up sleeves and get involved.
• Passionate about sport, hospitality and delivery.
• Able to work in a calm, kind and professional manner in a pressured environment.
• Ability to prioritise a demanding workload.

Seniority Level

• Not Applicable

Employment Type

• Contract

Job Function

• Design, Art/Creative, and Information Technology