Escalation Specialist, Escalation Specialist

Amazon; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking a Facility Engineer to oversee engineering and controls activities in Roma. The role involves maintaining electrical systems, troubleshooting conveyor systems, and coordinating with vendors. Candidates should have a Bachelor's degree and experience in electrical systems, with a focus on safety and customer service. This position offers an opportunity to work in a collaborative environment that prioritizes inclusivity and empowerment.

Mansioni

• Maintain and troubleshoot conveyor systems, both electrical and mechanical.
• Co-ordinate with vendors for warranty/AMC systems.
• Provide daily reports on TT closures and open cases.
• Conduct regular checks on fire alarms and extinguishers.
• Perform minor civil and plumbing maintenance tasks.

Conoscenze

Industrial electrical hands-on experience

Troubleshooting of electrical systems

Knowledge in sortation systems

Ability to install and maintain electrical systems

Customer-focused manner

Formazione

Bachelor's degree or advanced technical degree

Descrizione del lavoro

Taking care of overall Facility (Engineering and Controls) & Admin activities.

Responsibilities

• Industrial electrical hands‑on experience and troubleshooting, including 480V 3‑phase, 110VAC, and 24VDC systems.
• Experience identifying, maintaining, troubleshooting at field level I / O’s and network components, modifying motor controls including motor starters, variable frequency drives, DC drives, and standard electrical components.
• Knowledge in sortation systems and ASRS (Automated Storage and Retrieval Systems) will be added advantage.
• Daily, weekly, monthly technical check per PPM schedule.
• Attending TT calls for corrective maintenance, service and repair works.
• Co‑ordinate with vendor for systems under warranty / AMC.
• Energy consumption reading.
• DG maintenance.
• Maintain and troubleshoot all conveyor systems, electrical and mechanical.
• Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and materials.
• Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components—photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, servo drives, frequency inverters, linear drives, tacks, and encoders.
• Dedicated to supporting production by working in a safe, customer-focused manner.
• Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like trolley, cages, carts.
• Fire alarm & fire extinguishers regular checks.
• Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters.
• Attending regular electrical works.
• Height work, hot work permit to issue.
• Minor civil & plumbing corrective maintenance calls.
• Provide daily reports on TT closures & open cases & RCA.
• Tools inventory update.
• PPM schedule maintenance.
• Taking care of soft services activities i.e. pest control, housekeeping, scrap & garbage disposal.
• Handling agency staff & overall shift.

Basic Qualifications

• Bachelor's degree, or advanced technical degree.

Preferred Qualifications

• Experience in a procurement organization performing vendor management, contract management, negotiating complex purchases, and bidding.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.