Director of Reservations & Guest Services

Four Seasons Hotels and Resorts; Campania; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading luxury hotel brand in Campania, Italy, is seeking a Director of Reservations to oversee the Reservations department. The role involves managing staff, ensuring high service standards, and optimizing operations to enhance guest experiences. The ideal candidate should have pre-opening experience, strong interpersonal skills, and a college degree. Competitive salary and extensive benefits are offered, along with an inclusive work environment. This is an exciting opportunity to contribute to a world-class hotel experience.

Servizi

Lucrative salary

Market‑leading benefits package

Complimentary employee meals

Competenze

• Strong project and stakeholder management skills required.
• Excellent verbal and presentation skills needed.
• Prior experience in Rooms Division or Sales and Marketing is essential.

Mansioni

• Oversee daily operations of the Reservations department.
• Manage team performance and ensure exceptional service.
• Handle guest complaints and report to senior management.

Conoscenze

Pre‑opening experience

Interpersonal skills

Computer proficiency

Verbal skills in English

Formazione

College degree

Strumenti

Opera system

ACD systems

Descrizione del lavoro

A leading luxury hotel brand in Campania, Italy, is seeking a Director of Reservations to oversee the Reservations department. The role involves managing staff, ensuring high service standards, and optimizing operations to enhance guest experiences. The ideal candidate should have pre-opening experience, strong interpersonal skills, and a college degree. Competitive salary and extensive benefits are offered, along with an inclusive work environment. This is an exciting opportunity to contribute to a world-class hotel experience.