Digital Trust & Safety Backoffice (Albanian/English)

TELUS Digital; Italia; On-site; EUR 15,000 - 28,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation provided

Flight tickets covered

Health insurance

Training & development

Job summary

TELUS Digital Bulgaria is actively seeking a Backoffice Specialist with Albanian and English to join our Sofia-based team. The role involves reviewing back-office content, applying strict policy guidelines, and taking decisive action when information violates rules.

You will stay aligned with evolving policies and analyze patterns to mitigate risks. The position offers relocation support, a broad benefits package, and a pathway to career development within TELUS’ CX-focused environment.

Qualifications

• Fluent in Albanian.
• English at least B2 level.

Responsibilities

• Review user-generated back-office information, which may include sensitive content, and ensure compliance with established policies.
• Take prompt and appropriate action on information that violates guidelines or poses risks.
• Stay updated on internal policies to ensure accurate implementation.
• Identify and analyze patterns to proactively address potential risks.

Skills

Attention to detail

Processing sensitive data

Pattern recognition

Fraud investigation

Job description

TELUS Digital Bulgaria is actively seeking a Backoffice Specialist with Albanian and English to join our Sofia-based team. The role involves reviewing back-office content, applying strict policy guidelines, and taking decisive action when information violates rules.

You will stay aligned with evolving policies and analyze patterns to mitigate risks. The position offers relocation support, a broad benefits package, and a pathway to career development within TELUS’ CX-focused environment.