Digital Success Architect | Onboarding & Growth

Technogym USA United States; Cesena; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading fitness technology firm is seeking a detail-oriented Digital & Customer Success Specialist based in Italy. This position involves guiding customers through onboarding, enhancing their experience with the Technogym Digital Ecosystem, and driving product adoption. The ideal candidate should have at least 3 years of experience in digital sales, excellent English proficiency, and strong relationship management skills. This role promotes a proactive and customer-centric approach to ensure client success and satisfaction.

Competenze

• Minimum of 3 years of experience in digital sales or a related field.
• Excellent English proficiency and strong knowledge of digital products.
• Strong analytical skills and ability to conduct market analysis.
• Demonstrated project management and goal orientation abilities.

Mansioni

• Guide new customers through onboarding setup and training.
• Build and maintain strong trust-based relationships with customers.
• Proactively engage with customers through multiple channels.
• Educate customers on product features and best practices.
• Collaborate with cross-functional teams to deliver customer experience.
• Address and resolve customer issues promptly.
• Manage customer accounts including renewals and upsells.
• Monitor usage and adoption data.
• Gather and analyze customer feedback.
• Develop customer success plans and documentation.
• Promote customer advocacy through testimonials and referrals.

Conoscenze

Digital sales

Account management

Relationship skills

Analytical skills

Project management

Descrizione del lavoro

A leading fitness technology firm is seeking a detail-oriented Digital & Customer Success Specialist based in Italy. This position involves guiding customers through onboarding, enhancing their experience with the Technogym Digital Ecosystem, and driving product adoption. The ideal candidate should have at least 3 years of experience in digital sales, excellent English proficiency, and strong relationship management skills. This role promotes a proactive and customer-centric approach to ensure client success and satisfaction.