Data entry/Customer Service (Law 68/1999 - Italy)

Deliveroo; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service is seeking a Partner Operations Specialist in Milan. You will manage operational requests, aid in menu setup for partners, and handle refund processes. The ideal candidate should have experience in customer support or operations, strong communication skills, and be fluent in Italian. This role is vital for ensuring our restaurant partners succeed on the platform. Join us to enhance the partner experience and operational efficiency.

Competenze

• Experience in customer support, operations, or partner management in a fast-paced environment.
• Strong communication and problem-solving capabilities.
• Ability to manage multiple priorities effectively.

Mansioni

• Provide effective support to partners on operational requests.
• Manage menu-related tasks for partners.
• Handle refund requests accurately within timelines.
• Coordinate with Sales and Commercial teams for smooth communication.
• Identify improvements in operational processes.

Conoscenze

Customer support experience

Strong communication skills

Problem-solving skills

Attention to detail

Team-oriented

Fluent Italian (C2)

Intermediate English (B1-B2)

Descrizione del lavoro

Location

Milan - Main Office

Employment Type

Full time

Department

Deliveroo Cost Center Hierarchy COO Customer Experience Marketplace Support Partner Services Partner Services

About the team

You’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.

About the role

As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.

What you’ll be doing

• Provide prompt and effective support to partners on operational requests and issue resolution
• Manage menu-related tasks, including the setup and updates for new and existing partners
• Handle refund requests accurately and within agreed timelines
• Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
• Identify opportunities to improve operational processes and enhance partner satisfaction

Requirements

• Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
• Strong communication and problem-solving skills
• Attention to detail and ability to manage multiple priorities effectively
• Team-oriented, proactive, and adaptable to change
• Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written.

This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).