Customer Technical Support Specialist ITALY

Danaher; Cassina de' Pecchi; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company is seeking a Customer Technical Support Specialist based in Cassina de Pecchi, Italy. In this full-time, onsite role, you will provide exceptional technical support to customers, ensuring timely and accurate issue resolution. The ideal candidate will possess excellent communication skills, a background in customer support, and the ability to think creatively in problem-solving.

Competenze

• 2+ years in customer or technical support in diagnostics or healthcare
• Fluency in Italian and English; other languages a plus

Mansioni

• Diagnose and resolve technical issues for customers
• Participate in ongoing training and development
• Build and maintain customer relationships

Conoscenze

Exceptional communication skills

Technical problem-solving

Customer relationship management

Formazione

High school diploma or equivalent

Degree in Life Sciences, Biomedical Engineering, IT or related field

Descrizione del lavoro

Overview

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues. This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure.

This position is part of the Customer Care Organization and is based full-time onsite at our office in Cassina de Pecchi, Italy

You will be a part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for overseeing and managing the call centre and dispatching operations, ensuring efficient and effective communication between our technical support team and customers. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization—read on.

Responsibilities

• Diagnose and resolve technical and IT related issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.
• Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.

Essential requirements

• High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
• Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
• Ability to travel 15% travel, overnight, within territory or locations

Preferred qualifications

• Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
• Ability to “think out of the box” and express creative thinking and innovative ideas.

Working conditions

• This role is based On site.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.