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Customer Support Specialist - Italian - Remote in Greece

Dila Recruitment

Napoli

Remoto

EUR 30.000 - 50.000

Tempo pieno

Oggi
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Descrizione del lavoro

Une entreprise de recrutement propose un poste de Customer Support Specialist à Naples. Le candidat idéal devra gérer les communications avec les clients, offrir des solutions techniques et participer à l'amélioration continue du service client. On offre une formation complète, des avantages de santé ainsi qu'un soutien à la relocalisation.

Servizi

Soutien à la relocalisation
Salaire mensuel compétitif avec 2 extra salaires par an
Avantages de santé
Formation complète
Opportunités de croissance professionnelle
Événements spéciaux et initiatives sociales
Cours de grec en ligne gratuits
Environnement de travail moderne

Competenze

  • Expérience en support client ou technique appréciée.
  • Bonne maîtrise de l'italien et de l'anglais.

Mansioni

  • Gérer les appels entrants et fournir une assistance aux clients.
  • Troubleshooting des problèmes techniques et traitement des réclamations.
  • Maintenir la satisfaction client par une communication professionnelle.

Conoscenze

Compétences en communication écrite et verbale
Attention au détail
Résolution de problèmes techniques
Professionnalisme

Descrizione del lavoro

  • Handling incoming phone calls messages and emails from customers.
  • Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
  • Troubleshooting technical issues and offering solutions to customer inquiries.
  • Processing warranty claims repairs and replacements.
  • Offering product recommendations based on customer needs and preferences.
  • Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

  • Excellent writing and verbal communication skills in Italian and English .
  • Strong attention to detail.
  • Good technical troubleshooting and problem-solving skills.
  • Ability to handle unexpected changes and customer concerns with professionalism.
  • Experience in customer support or technical support roles will be appreciated.

What We Offer :

  • Relocation support : Flights accommodation & housing assistance all at no cost to you
  • Competitive monthly salary 2 extra salaries per year.
  • Health care benefits and numerous other discounts .
  • Full training by certified instructors on Dyson products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events community involvement and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Support Specialist • Naples, Campania, Italy

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