Customer Support Specialist - Italian - Remote in Greece

Dila Recruitment; Napoli; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Une entreprise de recrutement propose un poste de Customer Support Specialist à Naples. Le candidat idéal devra gérer les communications avec les clients, offrir des solutions techniques et participer à l'amélioration continue du service client. On offre une formation complète, des avantages de santé ainsi qu'un soutien à la relocalisation.

Servizi

Soutien à la relocalisation

Salaire mensuel compétitif avec 2 extra salaires par an

Avantages de santé

Formation complète

Opportunités de croissance professionnelle

Événements spéciaux et initiatives sociales

Cours de grec en ligne gratuits

Environnement de travail moderne

Competenze

• Expérience en support client ou technique appréciée.
• Bonne maîtrise de l'italien et de l'anglais.

Mansioni

• Gérer les appels entrants et fournir une assistance aux clients.
• Troubleshooting des problèmes techniques et traitement des réclamations.
• Maintenir la satisfaction client par une communication professionnelle.

Conoscenze

Compétences en communication écrite et verbale

Attention au détail

Résolution de problèmes techniques

Professionnalisme

Descrizione del lavoro

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in Italian and English .
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on Dyson products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Support Specialist • Naples, Campania, Italy