Customer Success Manager Hybrid Cloud and Ai Cloud

IBM; Segrate; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Segrate is seeking a Customer Success Manager to drive cloud adoption and act as a technical expert. The ideal candidate will have experience in Technical Sales and Customer Success, with fluency in both Italian and English. Join us to help solve unique challenges and shape the future for millions.

Competenze

• Experience in Customer Success or Technical Sales roles.
• Deep technical understanding of public cloud and Containers.
• Proven ability to demonstrate product usage to customers.

Mansioni

• Understand customer needs and be the face of IBM.
• Act as a trusted technical expert for cloud migration.
• Execute customer success plans to drive adoption.

Conoscenze

Customer Success experience

Technical Sales

Hands-on experience with Containers

Interpersonal relationship building

Analytical mindset

Fluent in Italian

Fluent in English

Strumenti

OpenShift

Cloud Services knowledge

Descrizione del lavoro

Overview

Introduction and role description for the position. This section outlines the core responsibilities and the context of working with IBM.

Responsibilities

• To deeply understand customer business and technology needs in order to become the face of IBM to the customer
• To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to build on Red Hat OpenShift or other container-based platforms
• Leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• To handle difficult customers or situations and demonstrate resolutions
• A willingness to take initiative and tackle things on your own
• Navigating data and people to find answers
• Execute customer success plans to drive adoption post-deployment
• Co-creating MVPs or PoCs to accelerate time to value
• Driving bootcamps to enable practitioners with essential solutions skills

Required Technical and Professional Expertise

• Experience in Customer Success, Professional Services and / or Services Industries, Technical Sales (e.g. as technical customer success manager, consultant, pre-sales, enterprise architect or equivalent)
• Deep technical understanding and at least 2 years of hands-on experience with Containers, Value Prop, Use Cases, Competitive Differentiation, public cloud
• Technical understanding of IBM Software and Cloud Services
• Proven ability to show customers how to “use” the offerings to get to first productive use
• Proactive expansion and opportunities generation
• Analytical mindset and problem-solving skills
• Strong interpersonal relationship building and executive communications skills
• Fluent in Italian and English

Preferred Technical and Professional Expertise

• Hands-on experience working with OpenShift and Hybrid Cloud & AI Growth Offerings

About the Organization

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It\'s time to define your career.

Location and Diversity

Location: IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.