Customer Service Support (Fixed-Term, Full- Time)

Cochlear; Bologna; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading hearing solutions company is looking for a Customer Service Support professional in Bologna, Italy. The role requires a high school diploma, 2+ years in customer service, and strong communication skills. Key responsibilities include delivering customer experiences, managing orders, and collaborating on process improvements. This fixed-term role offers competitive compensation and the chance to work in a dynamic environment focused on making a real difference in people's lives.

Servizi

Competitive compensation and benefits package

Opportunity for professional growth

Dynamic, collaborative environment

Competenze

• 2+ years' experience in customer service or sales support.
• Knowledge of Italian healthcare system is a plus.
• Experience in medical devices or healthcare sector preferred.

Mansioni

• Deliver a world-class customer experience to patients, clinics, and business partners.
• Manage tenders, system orders, and service requests using Oracle OM, Salesforce, and more.
• Collaborate with cross-functional teams to improve processes.

Conoscenze

Excellent communication skills

Strong empathy

Problem-solving mindset

Ability to organize work

Fluency in English

Proficient in Microsoft Office

Formazione

High school diploma or equivalent

Strumenti

Oracle OM

Salesforce

My Cochlear Portal

CRM systems

Descrizione del lavoro

Customer Service Support (Fixed-Term, Full-Time)

Join to apply for the Customer Service Support (Fixed-Term, Full-Time) role at Cochlear.

Office-Based | Bologna, Italy

About Us - Cochlear

Cochlear is the global leader in implantable hearing solutions, helping people of all ages hear and connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world‑class service. Join us in Italy Team and make a real difference in the lives of millions.

Your Profile

• High school diploma or equivalent


• 2+ years' experience in customer service or sales support


• Excellent communication skills and strong empathy


• Ability to organize work, prioritize tasks, and work with urgency and flexibility


• Fluent in English; knowledge of Italian healthcare system is a plus


• Proficient in Microsoft Office and familiar with CRM systems


• Experience in medical devices or healthcare sector preferred


• Problem‑solving mindset and team player

Your Responsibilities

• Deliver a world‑class customer experience to patients, clinics, and business partners


• Manage tenders, system orders, and service requests using Oracle OM, Oracle SR, Salesforce, and My Cochlear Portal


• Act as the direct contact for Oticon service and order management


• Collaborate with cross‑functional teams and contribute to process improvements


• Participate in projects and meetings, sharing ideas and feedback constructively


• Ensure compliance with quality and safety procedures

Your Benefits

• Be part of a global leader in hearing solutions


• Opportunity to develop your skills in customer service and operations


• Work in a dynamic, collaborative environment with real impact on people’s lives


• Competitive compensation and benefits package


• Professional growth and involvement in strategic projects


• Fixed‑Term Contract with potential for future opportunities

If you are interested, please submit your English resume and let's change lives together!