Customer Service Specialist (Italy)

LIXIL; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer in Milan seeks a proactive Customer Service Specialist to manage customer orders and ensure satisfaction. The hybrid role involves working with stakeholders to facilitate smooth operations and enhance customer experience. Ideal candidates have a Bachelor's degree, 2–3 years in order management, and proficiency in SAP and Excel. Strong interpersonal skills and fluency in Italian and English are essential. This entry-level position offers a supportive team environment with opportunities for growth.

Competenze

• 2–3 years of experience in order management or customer service.
• Strong interpersonal skills with a resilient and solution-oriented mindset.
• Ability to manage difficult conversations and build lasting relationships.

Mansioni

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment.
• Monitor shipments and proactively resolve delivery or product availability issues.
• Handle commercial returns and complaints professionally and efficiently.

Conoscenze

Order management

Customer service

SAP proficiency

Excel proficiency

Fluent in Italian

Fluent in English

Formazione

Bachelor's degree

Strumenti

SAP

Excel

Descrizione del lavoro

Company: Grohe S.p.A

Location: Milan, Italy

Employment Type: Full Time – Hybrid

Start Date: 22 December 2025

About The Role

Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction.

Key Responsibilities

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment
• Monitor shipments and proactively resolve delivery or product availability issues
• Handle commercial returns and complaints professionally and efficiently
• Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution
• Generate and process periodic reports and statistics
• Coordinate with Operations and Logistics to ensure timely deliveries
• Maintain accurate customer records and verify commercial conditions

What We’re Looking For

• Bachelor’s degree
• 2–3 years of experience in order management or customer service
• Proficiency in SAP and Excel; familiarity with CSD tools is a plus
• Fluent in Italian and English
• Strong interpersonal skills with a resilient and solution‑oriented mindset
• Ability to take ownership, manage difficult conversations, and build lasting relationships

Ideal Traits

• Empathy and a genuine interest in customer satisfaction
• Positive attitude and ability to remain composed under pressure
• Commitment to continuous improvement and collaboration

Work Environment

• Hybrid model: 3 days in‑office, 2 days remote (initial 3 months fully in‑office)
• Team of 6: collaborative and supportive, with a culture of growth and development

Seniority Level

Entry level

Job Details

• Job Function: Other
• Industry: Manufacturing