Customer Service Specialist (Italy)

LIXIL; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leading company in Milan is seeking a proactive Customer Service Specialist for a full-time hybrid role. The ideal candidate has a Bachelor’s degree and 2-3 years of experience in order management or customer service. Responsibilities include managing the lifecycle of customer orders, monitoring shipments, and supporting sales teams. Proficiency in SAP and Excel, along with fluency in Italian and English, is required. Join a collaborative team that values continuous improvement and customer satisfaction.

Competenze

• 2–3 years of experience in order management or customer service.
• Proficiency in SAP and Excel; familiarity with CSD tools is a plus.
• Strong interpersonal skills with a resilient and solution-oriented mindset.

Mansioni

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment.
• Monitor shipments and proactively resolve delivery or product availability issues.
• Handle commercial returns and complaints professionally and efficiently.

Conoscenze

Order management

Customer service

Interpersonal skills

Problem resolution

Fluency in Italian

Fluency in English

Formazione

Bachelor’s degree

Strumenti

SAP

Excel

Descrizione del lavoro

Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.

Key Responsibilities

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment
• Monitor shipments and proactively resolve delivery or product availability issues
• Handle commercial returns and complaints professionally and efficiently
• Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution
• Generate and process periodic reports and statistics
• Coordinate with Operations and Logistics to ensure timely deliveries
• Maintain accurate customer records and verify commercial conditions

What We’re Looking For

• Bachelor’s degree
• 2–3 years of experience in order management or customer service
• Proficiency in SAP and Excel; familiarity with CSD tools is a plus
• Fluent in Italian and English
• Strong interpersonal skills with a resilient and solution-oriented mindset
• Ability to take ownership, manage difficult conversations, and build lasting relationships

Ideal Traits

• Empathy and a genuine interest in customer satisfaction
• Positive attitude and ability to remain composed under pressure
• Commitment to continuous improvement and collaboration

Work Environment

• Hybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office)
• Team of 6: collaborative and supportive, with a culture of growth and development

Why Join Us

At LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement.