Customer Service Center Front Office Specialist

GE HealthCare; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading medical technology firm is seeking a Customer Service Center Front Office Specialist in Milano, Italy. This role involves managing customer calls and emails, and collaborating with technical support. Ideal candidates will have strong communication skills and experience in customer service and call center support. A Bachelor's degree or high school diploma with relevant experience is preferred. Join a company dedicated to health innovation and improving lives across the globe.

Servizi

Relocation assistance

Comprehensive salary and benefits

Career opportunities

Competenze

• Strong experience in Services & Customer-Call Center Support.
• Ability to document, plan, market, and execute programs.
• Experience in resolving issues using established procedures.

Mansioni

• Manage customer calls, emails, and callbacks.
• Engage technical support team when necessary.
• Drive operational excellence in service delivery processes.

Conoscenze

Excellent interpersonal and verbal & written communication skills

Collaboration and negotiation skills

Analytical problem solving & root-cause analysis skill

Formazione

Bachelor's degree or high school diploma with relevant experience

Strumenti

M365 Office

CRM Salesforce

Descrizione del lavoro

Job Description Summary

Customer Service Center Front Office Specialist will act as the face of GE HealthCare to our highly valued customers and serve as the primary contact between the customer and GE HealthCare Service Support. CSC Front Office Specialist is responsible for customer calls handling and some additional tasks to support customer service across LCT.

Job Description

Roles and Responsibilities

Manage Customer calls / emails and call back. Customers can reach this support organization by direct calls web portals emails or 3rd part call center. This team serves as first point of contact for customer then engages technical support team for resolution in the event the issue requires technical expertise.

Opening Corrective / Sale Support / PM ODS / Sales Part / Connectivity job creation tracking and closure in CRM Salesforce and Remote service transfer

Applies knowledge of business developed through education and past experience. Understands how work of own team contributes to the area.

Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions / parameters.

Collaborates with others to solve issues. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.

Interactions with different teams and roles in the company : Customer Service Center Back office GIB Global IB team ASM SAL SALES Modality Leaders and RCS in order to manage customer request accordingly with contracts and SLA conditions

Driving operational excellence on the service delivery processes under responsibility

Required Qualifications

Strong experience in the Services & Customer-Call Center Support. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).

• .Excellent interpersonal and verbal & written communication skills

Demonstrated collaboration negotiation and conflict resolution skills

Analytical problem solving & root-cause analysis skill

Desired Characteristics

Strong oral and written communication skills. Ability to document plan market and execute programs.

High knowledge M365 Office and CRM Salesforce

About Us

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Inclusion & Diversity statement

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

Additional Information

Relocation Assistance Provided : Yes

Required Experience : IC

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Employment Type : Full-Time

Experience : years

Vacancy : 1