Customer Intelligence Specialist

Nexi Italy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading payment solutions company in Milan is looking for a Customer Intelligence Specialist. This entry-level role involves managing outbound campaigns, coordinating with stakeholders, and optimizing marketing performance. Ideal candidates will have experience in project management and knowledge of CRM tools like Salesforce and HubSpot. This position offers a full-time contract in an innovative environment focused on customer experience.

Competenze

• Entry level with experience in managing outbound campaigns or operational marketing.
• Strong coordination and project management skills with multiple stakeholders.
• Familiarity with KPIs, conversion rates, and ROI.

Mansioni

• Design initiatives targeting current customers and prospects.
• Coordinate with stakeholders to plan monthly campaigns.
• Monitor activity KPIs and support campaign cost definition.
• Manage external vendors providing outbound services.
• Optimize campaign performance through analyzing activity results.

Conoscenze

Campaign management experience

Coordination skills

Analytical skills

Knowledge of CRM tools

Communication skills

Proactive attitude

Strumenti

Salesforce

Genesys

HubSpot

Descrizione del lavoro

Join to apply for the Customer Intelligence Specialist role at Nexi Italy

Job Description

Shape the Future of Payments with Nexi in 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Context

SME Factory is a business unit within the Customer Intelligence team, part of the SME Marketing division.

The unit's objective is to manage SME Customers through outbound phone marketing campaigns focused on upselling, cross-selling of POS solutions and value-added services and prevention / retention management.

Main Responsibilities

• Participating in the design of initiatives targeting current customers and prospects, actively contributing both in the ideation phase and during operational go-live and call listening sessions
• Coordinating with internal and external stakeholders to plan monthly campaigns
• Monitoring activity KPIs and supporting the campaign cost definition process
• Managing external vendors providing outbound services
• Coordinating with internal departments for the supplier invoicing process
• Optimizing campaign performance: analyzing outbound activity results to identify areas for improvement and propose corrective and enhancement actions

Required Skills

• Experience in managing outbound campaigns or operational marketing
• Strong coordination and project management skills with multiple stakeholders
• Analytical skills and familiarity with KPIs, conversion rates, and ROI
• Knowledge of CRM tools and campaign management platforms (e.g., Salesforce, Genesys, HubSpot)
• Result-oriented mindset and focus on customer experience
• Effective communication and negotiation skills, especially in supplier management
• Proactive attitude, initiative, and ability to work in a team

Qualifications

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other, Information Technology, and Management

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