Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Palermo; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support Specialist to communicate with customers via phone, chat, and email. Fluency in Italian and strong communication skills in English are required. The role offers remote work, competitive salary, and benefits, including relocation support to Greece. Ideal for someone who thrives in a fast-paced environment.

Servizi

Complete relocation support to Greece

Competitive salary + 2 extra salaries per year

Health care benefits

Professional growth opportunities

Free online Greek language courses

Competenze

• Fluency in Italian is mandatory.
• Very good communication skills in English are required.
• Ability to multitask and thrive in a fast-paced environment.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure efficient closure.
• Maintain high customer satisfaction.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful, able to multitask

Thrive as a team player

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas