Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Monza; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Customer Support Specialist to manage customer communications and ensure satisfaction. The role is remote and requires fluency in Italian and strong English communication. Key responsibilities include tracking cases and maintaining relationships with partners. Benefits include relocation support to Greece, competitive salary, and professional growth opportunities.

Servizi

Relocation support

Competitive salary with bonuses

Health care benefits

Full training

Professional growth opportunities

Free Greek language courses

Competenze

• Fluency in Italian is a must.
• Strong communication skills necessary for customer interactions.
• Ability to multitask in a fast-paced environment.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track cases to ensure timely resolutions.
• Maintain high customer satisfaction.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Ability to multitask

Team player

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas