Customer Care Officer (fixed term) protected categories (Law 6899) art. 1

ALPADIA Language Schools SA; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A language travel organization in Milan seeks a Customer Care officer for a temporary position. The candidate will manage customer files, assist clients throughout their language study journey, and ensure high-quality service. Candidates must be fluent in Italian and have a strong command of English, with additional languages valued. This full-time role offers a competitive salary, a vibrant work environment, and opportunities for personal development. Applications should be submitted in English through the online platform.

Servizi

Competitive salary

Dynamic work atmosphere

Ticket restaurants

Competenze

• Professional experience in customer care or administrative position.
• Ability to work autonomously and organized with high responsibility.
• Fluent in Italian (C1/C2) and very good command of English (B2).
• Knowledge of geography.

Mansioni

• Process enrolments using CRM system.
• Manage customer files and assist customers pre-during-post stay.
• Handle invoicing and payments.
• Collect feedback and testimonials.
• Communicate effectively with customers in their languages.

Conoscenze

Customer care experience

Communication skills

Flexibility

Organizational skills

Travel experience

Descrizione del lavoro

We are currently looking for a Customer Care officer (temporary position) for our Italian market to complete our Customer Care team based in Milan.

Belonging to protected categories (Law 68/99) art. 1 is required

Job Overview

The main function is to organize language courses abroad from the offer made by the sales offices to the return back home after the stay.

Main tasks and responsibilities

• Processing enrolments using our internal CRM system.
• Managing customers files.
• Assisting customers before during and after their stay.
• Invoicing bookings and ensuring receipt of payments from customers.
• Collecting invoices from Partner schools and validating payments.
• Dealing with any special requests and complaints.
• Providing personalized advice to each customer including detailed information. Regarding every step of the language course meeting the assigned deadline for each step.
• Keeping up with local and international news to be informed of any events happening in major touristic zones.
• Knowing the products and services offered by ESL perfectly.
• Being flexible depending on the period deadlines workload and support in other Customer care markets and ESL departments.
• Being available for the department the Customer Care Manager(s) and other employees.
• Assisting the manager in training.
• Assisting the department in reaching its objectives.
• Assisting with any special projects or various administrative tasks as assigned.
• Organizing and planning your own work.
• Communicating effectively with members of the Customer Care department with Sales offices with Partner schools in English and with clients in their mother tongue (and second language if knowledge is good enough.)
• Handling customers end-of-stay feedback and reviews.
• Gathering testimonials.
• Being able to redirect up-sell and cross-sell to avoid changes and cancellations.

Qualifications

Your professional skills

• You have professional experience in customer care call center or an administrative position.
• Experience in language studies abroad is an asset.
• You are able to work in an autonomous and organized manner with a high sense of responsibility and accuracy.
• You are an Italian speaker (C1/C2) and you have a very good command of English (minimum level required: B2). An additional language would be highly valued (German Spanish and/or French).
• You possess a good knowledge of geography.

Your personal skills

• You have great communication skills.
• As a committed team player you are flexible and have great listening abilities.
• You have experience and a taste for traveling.
• You live in Milan or close by.

Additional Information

What We Offer You

• The opportunity to develop your skills in an international environment in the exciting field of language travel
• A dynamic work atmosphere
• An environment where corporate ethics and sustainable development matter
• Competitive salary
• Ticket restaurants
• Place of work: Milan (Italy)
• Start date: asap
• Type of contract: 9 months contract
• Activity rate: Full-time

If you fit the profile and are interested in this position please send us your application file in English (résumé) along with a cover letter. Please note that only applications received through our online platform will be informed of the status of their application.

Diversity and inclusion are important to us and were constantly working to improve these aspects. At KLG and all our brands we dont just accept our differences we fully support and celebrate them. We are committed to equal opportunity employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender or gender identity or expression. We strive to be an equal-opportunity workplace.

Remote Work

No

Employment Type

Full-time