Commis di Sala

Armani Hotel Milano; Milano; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan seeks a dedicated service professional to ensure exceptional guest experiences. The role demands effective communication and organization skills within a high-pressure environment. Employees enjoy benefits such as meals, uniforms, and exclusive discounts at Armani stores.

Servizi

Meals provided in the staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Competenze

• Proficiency in English and Italian.
• Previous experience in similar or related positions.
• Able to work calmly & confidently under pressure.

Mansioni

• Ensure guest satisfaction throughout the meal experience.
• Communicate guest needs and maintain a tidy station.
• Develop professional relationships with guests and competitors.

Conoscenze

Communication

Organization

Customer Service

Descrizione del lavoro

A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

MAIN RESPONSIBILITIES

• Assure guest satisfaction is met throughout the meal experience by providing efficient and courteous service
• Maintain and up-date as required departmental filing system
• Be certain that any matters relevant to guest satisfaction are communicated appropriately, allowing for corrective measures to be taken
• Serve food and beverage according to guest’s needs & expectations
• Make sure that tables are consistently cleared re-set according to reservation plans
• Have clear and accurate communication with all team members
• Respond promptly to guests and superiors’ requests
• Make sure that the station is stocked and tidy at all times
• Be familiar with the emergency procedures and be in a state of preparedness for any emergency which may
occur
• Maintain strong, professional relationships with internal and external guests and relevant representatives from competitor hotels, business partners and other organizations
• Attend training sessions and meetings as and when required

QUALIFICATIONS AND EXPERTISE
• Reading, writing and oral proficiency in English and Italian
• Previous experience in similar or related positions
• Excellent communication and organization skills
• Able to work calmly & confidently under pressure

• Benefits:
• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.