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Commercial Operations Junior - Medical Devices

Eurofins

Milano

In loco

EUR 30.000 - 40.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

A leading international analytical services provider is seeking a Commercial Operations Junior for its BioPharma division in Vimodrone, Italy. The role involves supporting clients and the sales team with technical and operational issues, requiring a background in a scientific field and strong English skills. Offering flexible hours and meal vouchers, the position demands excellent organization, problem-solving, and IT skills. This is a full-time, mid-senior level position focused on client engagement in the pharmaceutical sector.

Servizi

Flexible working hours

Meal vouchers (€8/day)

Corporate welfare

Professional development support

Competenze

A previous experience in Customer Care/Service or similar roles will be considered a plus.
Excellent knowledge of English is a must (interview will be conducted in English).
Organization, accuracy, and punctuality are required.

Mansioni

Direct contact and support for Direct and Intercompany clients regarding Lab Access platform.
Assistance to the sales team in preparing offers and managing sample.
Customer data management and requests in CRM.

Conoscenze

Customer Care communication

Project monitoring

Problem-solving

Interpersonal skills

IT skills

Formazione

Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, or Bioengineering

Strumenti

CRM systems

LIMS

Commercial Operations Junior - Medical Devices

With 900 laboratories, approximately 65,000 employees, over 200,000 analytical methods, a presence in 54 countries, and an annual revenue of €6.7 billion, Eurofins Scientific is an international leader in third‑party analytical services in the Pharmaceutical, Food, Environmental, and Consumer Products sectors.

Eurofins aims to strengthen its BioPharma division and deliver value to clients worldwide, and is looking for a resource to join its Sales & Marketing department at its Vimodrone (MI) site as a Commercial Operations Specialist.

This role does not involve laboratory activities but requires specific technical skills, mainly focused on daily support for external and internal clients, managing communications (phone, email) with clients (BioPharma, Medical Device, and Biocide markets) and internal operational and commercial units to provide the required technical and/or commercial support. The position requires daily use of IT systems and English language (role part of a European team, manager not based in Italy).

The type of contract will be evaluated based on the selected profile.

Responsibilities

Direct contact, management, and support for Direct and Intercompany clients regarding Lab Access platform.
Assistance and support to the sales team and technical secretaries in preparing offers, test codes, and/or sample management.
Customer data management and requests in CRM.
Interface with various company departments to resolve logistical and/or administrative issues.
Support units in managing assignments to ensure consistency with economic proposals and compliance for sample processing within the company LIMS.
Support commercial management / Inside Sales and Commercial Operations management in defining operational workflows for the team.

Qualifications

Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, Bioengineering, or other scientific fields.
A previous experience in Customer Care/Service or similar roles will be considered a plus.
Ability to interface, support, and communicate with clients at a commercial level.
Ability to monitor and follow up on projects.
Excellent knowledge of English is a Must (interview will be conducted in English).
Organization, accuracy, and punctuality.
Autonomy in daily work management and teamwork.
Problem‑solving skills and strong interpersonal skills.
Excellent command of IT tools.
Residence in Milan or nearby Vimodrone.

Additional Information