CLIENT ADVISOR - Fidenza (Fixed Term)

Valentino; Fidenza; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Fidenza is seeking a motivated Client Advisor to create exclusive experiences for customers. Responsibilities include mastering the client journey and delivering impeccable service. Key qualifications include retail experience, fluency in English and Italian, and a proactive attitude. Ideal candidates should have a strong passion for high fashion and possess a client network in a luxury environment. Join a company that values creativity, inclusivity, and individuality.

Competenze

• Must have retail experience in luxury goods.
• Excellent interpersonal skills to engage with clients.
• Fluency in both English and Italian is essential.
• Proactive team player ready to adapt to changing needs.

Mansioni

• Master the client journey for a unique customer experience.
• Deliver impeccable Valentino Couture service.
• Focus on client development and retention.
• Manage all sales and after-sales activities effectively.

Conoscenze

Retail experience

Interpersonal and communication skills

Fluency in English

Fluency in Italian

Team player with a proactive attitude

High fashion knowledge

Client network in luxury environment

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position:

CLIENT ADVISOR - Fidenza

For our boutique in Fidenza, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities

• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications

• Retail experience
• Excellent interpersonal and effective communication skills
• Fluency in English and Italian
• Be a team player with a pro‑active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.