Client Advisor

Richemont (Cartier/Van Cleef); Reggello; On-site; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Commission scheme

Meal vouchers

Job summary

Montblanc boutique in Leccio seeks a distinguished Client Advisor to drive daily sales, deliver exceptional service, and guide product selections for a high-end clientele. You will manage payments, inventory receipts, and nurture relationships with local clients in the Florence area, using CRM tools to personalize experiences.

Ideal candidates bring luxury retail experience, fluency in Italian and English, and a network in Florence's luxury market. Knowledge of Spanish/Portuguese is a plus.

Qualifications

• Proven experience in luxury retail.
• Exceptional fluency in Italian and English.
• Knowledge of Florence area and local client preferences.
• Established network of local clients in Florence luxury scene.
• Affinity for digital technologies and CRM applications.

Responsibilities

• Drive sales performance and achieve boutique targets.
• Provide expert advice and guide product selection.
• Handle payment processing accurately.
• Record and manage inventory deliveries meticulously.
• Cultivate relationships with local clients and leverage market insights.
• Utilize CRM tools to enhance client engagement.

Skills

Luxury retail

Italian fluency

English fluency

Spanish/Portuguese desirable

Local Florence knowledge

Tools

CRM software

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

For our Boutique at The Mall in Leccio, we are looking for a distinguished Client Advisor.

You will:

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• Proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Florence area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Florence luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

What we offer

• CCNL Commercio
• Salary Range 29.6K - 31K€
• Commission scheme
• 8 euro per Meal Voucher per working day