Client Advisor

Richemont; Lombardia; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Commission scheme

Meal vouchers (€8 per working day)

Welfare

CCNL Commercio

Job summary

Richemont in Milan's Via Montenapoleone boutique seeks a distinguished Client Advisor to maximize performance by exceeding sales targets and delivering an unparalleled luxury client experience.

You will guide clients through product selection, manage transactions with precision, oversee stock receipts, and cultivate relationships with local Milanese clients. Leverage CRM tools to personalize service and align with our esteemed luxury standards.

Qualifications

• Proven experience in luxury retail is required.
• Exceptional fluency in Italian and English; Spanish or Portuguese is a plus.
• Deep knowledge of the Milan luxury market and local client base.
• Strong commercial mindset with a track record of achieving sales targets.
• Familiarity with digital tools and CRM applications.

Responsibilities

• Drive sales by contributing to daily sales processes and achieving boutique targets.
• Provide client advice on product selection and upsell complementary items.
• Process payments accurately and manage cash and card transactions.
• Oversee receipt and recording of inventory deliveries with meticulous records.
• Build lasting relationships with local clients and the Milanese luxury community.
• Leverage CRM tools to personalize the shopping experience.

Skills

Luxury retail experience

Fluent Italian

Fluent English

Spanish or Portuguese (desirable)

Strong commercial mindset

Tools

CRM software

Job description

For our Milan boutique in via Montenapoleone, we are looking for a distinguished Client Advisor.

They will play a pivotal role in maximizing boutique performance. This will be achieved through exceeding sales targets and strategic objectives, while consistently delivering an unparalleled client experience that embodies luxury and sophistication.

How will you make an impact? You will:

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• Proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different? Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

What makes our group different?

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

What we offer

• CCNL Commercio
• Salary Range 29K – 35K€
• Commission scheme
• 8 euro per Meal Voucher per working day
• Welfare