Client Advisor

Montblanc; Reggello; On-site; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Commission scheme

8 euro per Meal Voucher per workingday

Job summary

Montblanc in Leccio, at The Mall, seeks a distinguished Client Advisor to maximize boutique performance and deliver outstanding luxury client experiences.

You will drive sales, provide expert guidance on product selection, manage payments, and oversee inventory while cultivating local client relationships. Proficiency in Italian and English is essential; Spanish or Portuguese is a plus, with a strong Florence-area network.

Qualifications

• Proven experience in luxury retail and a strong understanding of the high‑end market.
• Fluency in Italian and English is essential; Spanish or Portuguese is a plus.
• Deep knowledge of the Florence area and its luxury client trends.
• Established network of local clients and connections in the Florence luxury scene.
• Strong commercial mindset with a track record of achieving results.
• Affinity for digital technologies and CRM applications.

Responsibilities

• Drive sales by contributing to the daily sales process and achieving boutique targets.
• Provide expert advice on product selection and propose complementary items to enhance the experience.
• Manage payment processing with accuracy and adherence to procedures.
• Oversee receipt and record inventory deliveries with meticulous organization.
• Cultivate relationships with local clients and leverage knowledge of the luxury market.
• Utilize CRM tools to enhance client engagement and personalize the shopping experience.

Skills

Luxury retail

Italian fluency

English fluency

Local Florence network

Sales target achievement

CRM tools

Digital tools

Client relationships

Organizational skills

Tools

CRM applications

Job description

For our Boutique at The Mall in Leccio, we are looking for a distinguished Client Advisor.

They will play a pivotal role in maximizing boutique performance. This will be achieved through exceeding sales targets and strategic objectives, while consistently delivering an unparalleled client experience that embodies luxury and sophistication.

How will you make an impact? You will:

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• Proven experience in luxury retail, demonstrating a strong understanding of the high‑end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Florence area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Florence luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

What we offer

• CCNL Commercio
• Salary Range 29.6K – 31K€
• Commission scheme
• 8 euro per Meal Voucher per working day