Client Advisor - Milano Montenapoleone

Dolce & Gabbana S.r.l.; Milano; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Sales commissions

Job summary

Dolce & Gabbana S.r.l. in Milan’s Via Montenapoleone boutique is seeking a dedicated luxury retail professional to deliver an outstanding shopping experience, build client relationships, and drive sales of the Ready-to-Wear collection.

The role requires fluency in Italian and English, strong product knowledge, and a team-oriented approach; full-time hours with a salary between €30,000 and €36,000 gross annually plus commissions.

Qualifications

• Previous luxury or fashion retail experience in client-facing roles.
• Strong passion for luxury fashion and customer service.
• Fluency in Italian and English; additional languages a plus.
• Excellent communication and interpersonal skills; able to engage diverse international clients.
• Goal-oriented with a commercial mindset to achieve sales targets.
• Knowledge of luxury fashion trends and brand expectations.
• Attention to detail and visual merchandising understanding.
• Team player with collaboration and flexible schedules.

Responsibilities

• Deliver a personalized and exceptional customer experience, embodying brand values.
• Develop and maintain relationships with local and international clients.
• Provide expert knowledge on Ready-to-Wear and offer styling advice.
• Contribute to boutique sales targets through proactive client engagement.
• Support visual merchandising and boutique presentation.
• Assist in stock management and replenishment.
• Process sales transactions accurately at the point of sale.
• Collaborate with the boutique team to support daily operations and objectives.
• Participate in store events and promotions to boost client engagement.

Skills

Luxury retail experience

Client-facing

Fluency in Italian

Fluency in English

Sales targets

Visual merchandising

Team collaboration

Job description

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

The selected candidate will be part of the Via Montenapoleone boutique team, operating in one of the most iconic and prestigious luxury shopping streets in the world.

Within this exceptional Milanese location, the role is responsible for delivering an outstanding luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation, with a specific focus on our Ready-to-Wear collection.

Key responsibilities

• Deliver a personalized and exceptional customer experience, consistently embodying the brand’s values and service standards.
• Develop and maintain strong relationships with local and international clients, anticipating their needs and fostering long-term loyalty.
• Provide expert knowledge on Ready-to-Wear collection, offering tailored styling advice and product guidance.
• Contribute to the achievement of individual and boutique sales targets through proactive client engagement.
• Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.
• Assist in stock management operations, ensuring product availability and supporting replenishment activities.
• Manage sales transactions accurately and professionally, ensuring a seamless client experience at the point of sale.
• Collaborate closely with the boutique team to support daily operations and commercial objectives.
• Participate in store events and promotional activities to enhance client engagement and brand visibility.

Requirements

• Previous experience in luxury retail or fashion retail, in client-facing roles.
• Strong passion for luxury fashion and excellence in customer service.
• Fluency in Italian and English is required; additional languages are considered a strong plus.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse international clientele.
• Goal-oriented mindset with a strong commercial attitude and ability to achieve sales targets.
• Strong knowledge of the luxury fashion industry, trends and customer expectations.
• Attention to detail and understanding of visual merchandising principles.
• Team-oriented attitude and strong collaboration skills.
• Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays.

Offer

Working hours:Full-time

Indicative salary range:Gross Annual Salary between€30,000 and €36,000, based on experience and seniority, plus sales commissions.

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.