Client Advisor

Richemont; Reggello; On-site; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Commission scheme

Meal vouchers

CCNL Commercio

Job summary

Richemont is seeking a distinguished Client Advisor for our Boutique at The Mall in Leccio. You will drive sales, deliver exceptional service, and manage payments while maintaining flawless inventory records. A strong local network and fluency in Italian and English are essential to success in this luxury market.

You will leverage CRM tools to tailor each client interaction and uphold Richemont’s standards of luxury and sophistication in a high-end shopping environment.

Qualifications

• Proven experience in luxury retail and high-end market requirements.
• Italian and English fluency; Spanish or Portuguese desirable.
• Strong knowledge of the Florence area and local client preferences.
• Established local client network within the Florence luxury scene.
• Proven track record of achieving results and exceeding expectations.
• Affinity for digital technologies and CRM applications.

Responsibilities

• Drive sales by contributing to daily sales process and meeting boutique goals.
• Provide expert advice on product selection and upsell complementary items.
• Manage cash and card transactions with accuracy and procedures.
• Oversee receipt and recording of inventory deliveries with meticulous records.
• Cultivate and maintain relationships with local clients in the luxury market.
• Utilize CRM tools to enhance client engagement and personalize the shopping experience.

Skills

Luxury retail

Italian fluency

English fluency

CRM applications

Relationship building

Digital tools

Organizational skills

Job description

For our Boutique at The Mall in Leccio, we are looking for a distinguished Client Advisor.

They will play a pivotal role in maximizing boutique performance. This will be achieved through exceeding sales targets and strategic objectives, while consistently delivering an unparalleled client experience that embodies luxury and sophistication.

How will you make an impact? You will:

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• Proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Florence area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Florence luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different? Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

Our values

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

What we offer

• CCNL Commercio
• Salary Range 29.6K – 31K€
• Commission scheme
• 8 euro per Meal Voucher per working day