Client Advisor

Marni; Lombardia; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

CCNL Terziario Commercio

Commissions

Ticket Restaurants

Job summary

Marni in Milan is seeking a Client Advisor to deliver an elevated in-store experience and build lasting client relationships. You will identify sales opportunities across product categories and maintain accurate CRM data while supporting events and the store team.

Fluent English is required; luxury retail experience is preferred. The role includes handling transactions, stockroom support, and ensuring top merchandising standards to drive business results.

Qualifications

• Minimum 5 years of experience in retail; luxury experience preferred, leather goods a plus.
• Proven ability to achieve sales targets and build strong client relationships.
• Strong communication and interpersonal skills.
• Results-oriented with a client-centric approach.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and CRM tools.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience.
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business.
• Identify and maximize sales opportunities across all product categories.
• Apply effective selling techniques to anticipate and meet client needs.
• Capture and maintain accurate client data in CRM systems.
• Proactively engage clients to strengthen relationships and drive retention.
• Support the execution of in-store events and client engagement activities.
• Contribute to the development of the store’s local client network.
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures.
• Maintain high standards of visual merchandising and store presentation in line with company guidelines.
• Ensure compliance with company policies and operational procedures.
• Support stockroom activities, including receiving, transfers, inventory, and reporting.
• Partner effectively with the store management team to support business objectives.
• Contribute to a positive and collaborative team environment.

Skills

Client relationship management

Sales target achievement

Communication

Organizational skills

English proficiency

Tools

CRM tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan. This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

PROFILE

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
• Identify and maximize sales opportunities across all product categories
• Apply effective selling techniques to anticipate and meet client needs
• Capture and maintain accurate client data in CRM systems
• Proactively engage clients to strengthen relationships and drive retention
• Support the execution of in-store events and client engagement activities
• Contribute to the development of the store’s local client network
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
• Maintain high standards of visual merchandising and store presentation in line with company guidelines
• Ensure compliance with company policies and operational procedures
• Support stockroom activities, including receiving, transfers, inventory, and reporting
• Partner effectively with the store management team to support business objectives
• Contribute to a positive and collaborative team environment.

Job Requirements

• Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
• Proven ability to achieve sales targets and build strong client relationships
• Strong communication and interpersonal skills
• Results-oriented with a client-centric approach
• High attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
• Fluent in English; additional languages are an advantage.

What We Offer

• CCNL Terziario Commercio
• Salary (gross annual): € 30.000
• Commissions
• Ticket Restaurants

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

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