Client Advisor

Acne Studios; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Milan is seeking a full-time Client Advisor. In this role, you will manage customer relationships, achieve sales targets, and provide top-notch client experiences. Ideal candidates have previous retail experience and strong communication skills. This position requires fluency in English and offers a dynamic work environment.

Competenze

• Previous customer-facing role within the retail or hospitality industry.
• Proven ability to drive sales and exceptional customer service.
• Fluent in English.

Mansioni

• Manage and execute omni channel services.
• Welcome and guide customers through a smooth customer cycle.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory.

Conoscenze

Interpersonal skills

Communication skills

Sales proficiency

Team collaboration

Customer relationship management

Descrizione del lavoro

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a full-time Client Advisor for our Acne Studios store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in‑class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross‑sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role

• Previous customer‑facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.