Client Advisor

DOLCE&GABBANA; Forte dei Marmi; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Forte dei Marmi is seeking a passionate Client Advisor to enhance customer engagement and deliver exceptional service. You will build strong relationships, stay updated on trends, and contribute to sales success while ensuring a top-notch shopping experience. Ideal candidates have experience in luxury retail, fluent communication skills in Italian and English, and a keen understanding of the fashion industry. Join us in representing our esteemed brand in one of Italy’s most exclusive destinations.

Competenze

• Proven experience in client-facing roles, preferably in luxury retail or fashion.
• Passion for delivering exceptional customer service and building meaningful relationships.
• Strong communication and interpersonal skills, engaging with international clientele.

Mansioni

• Provide a personalized shopping experience, representing brand values.
• Build and maintain long-term client relationships, exceeding expectations.
• Stay informed about product launches and trends to offer expert advice.
• Collaborate with sales team to meet boutique sales targets.
• Assist with visual merchandising to align with brand standards.
• Support stock management and ensure product availability.
• Handle customer transactions professionally.
• Participate in boutique events and promotions.

Conoscenze

Customer service orientation

Relationship building

Communication skills

Goal-oriented mindset

Attention to detail

Fluency in Italian

Fluency in English

Knowledge of luxury fashion

Descrizione del lavoro

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Role Overview

We are looking for a passionate and customer-focused Client Advisor to join our boutique located in Forte dei Marmi, one of Italy’s most exclusive destinations. As a key member of our sales team, you will play an essential role in delivering an exceptional shopping experience, building lasting client relationships, and representing our brand’s values through impeccable service.

Your Contribution

• Provide a personalized and outstanding shopping experience to every client, proudly representing the brand’s values.
• Build and maintain strong, long-term relationships with clients by anticipating their needs and exceeding expectations.
• Stay informed about the latest product launches, trends, and brand knowledge to offer expert advice.
• Collaborate with the sales team to meet individual and boutique sales targets, contributing to overall store success.
• Assist with visual merchandising and store presentation to ensure the boutique remains welcoming and aligned with brand standards.
• Support stock management by ensuring product availability and assisting with merchandise replenishment.
• Handle customer transactions professionally, ensuring a smooth and positive checkout experience.
• Participate in boutique events and promotions to boost customer engagement and brand visibility.

What You Bring to the Team

• Proven experience in client‑facing roles, preferably in luxury retail or fashion.
• A passion for delivering exceptional customer service and the ability to build meaningful relationships.
• Strong communication and interpersonal skills, capable of engaging with a sophisticated and international clientele.
• Goal‑oriented mindset with the ability to work well within a team and achieve sales targets.
• Attention to detail and understanding of visual merchandising and store presentation.
• Fluency in Italian and English; additional languages are a plus (Russian, Arabic, or Chinese are highly valued for international clients).
• Knowledge of the luxury fashion industry, trends, and customer expectations.

Seniority level

Entry level

Employment type

Full‑time

Job function

Consulting, Information Technology, and Sales

Industries

Retail Luxury Goods and Jewelry

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