Brand Ambassador Luxury German & English

Odity; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A customer relations service provider is seeking a Brand Ambassador with experience in e-commerce Customer Care, particularly in the Luxury sector. This full-time role based in Rome involves managing Italian and international customers through various communication channels. Candidates should have a degree or experience in relevant fields, proficiency in Microsoft Office, and a passion for luxury brands. A collaborative work environment and continuous training opportunities are provided.

Competenze

• Degree or experience in e-commerce Customer Care for Fashion and Luxury.
• Good knowledge of Microsoft Office applications.
• Experience with luxury brands preferred.

Mansioni

• Manage customer relations via phone, chat, and email.
• Assist customers with e-commerce and after-sales support.

Conoscenze

Customer relations

E-commerce support

Microsoft Office

Language proficiency

Formazione

Degree in relevant field

Descrizione del lavoro

Overview

we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth : their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world : New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

Responsibilities

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support : assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications

• Degree and / or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.
• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Application and notes

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.

BRAND AMBASSADOR Luxury German English • Rome, Italy