Bilingual Order-to-Cash Specialist (English/Spanish) On-Site

Momentive; Assago; On-site; EUR 35,000 - 51,000; Full time

Benefits offered by this job

Incentive compensation

Competitive total rewards

Job summary

Momentive is seeking a Customer Service Representative II for on-site work in Assago, Italy. The role manages order-to-cash processes, serves as the front-line contact for product quality and supply chain inquiries, and coordinates with multiple departments to ensure customer satisfaction and operational excellence.

Requirements include a Bachelor’s degree or equivalent experience, fluency in English and Spanish, and strong MS Office skills.

Qualifications

• Bachelor’s degree with 0–3 years of relevant work experience; OR High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field.
• Fluency in English, with effective written and verbal communication skills.
• Fluency in Spanish, with effective written and verbal communication skills.
• Working knowledge of Microsoft Office; strong written and verbal communication skills.

Responsibilities

• Efficiently and independently process order-to-cash from order receival through delivery and invoicing.
• Manage customer order portfolio independently, ensuring accurate execution and compliance with policies.
• Act as front-line contact for product, quality, and supply chain inquiries; inform and support clients.
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, and Quality teams.
• Handle customer non-conformances/claims, including returns and debit/credit notes.
• Build sustainable customer trust through proactive communication.

Skills

Fluent English

Fluent Spanish

Microsoft Office

Multitasking

Problem solving

Teamwork

Education

Bachelor’s degree

High School Diploma + 5+ years experience

High School Diploma + 7+ years experience

Tools

SAP SD module

ERP systems

Job description

Momentive is seeking a Customer Service Representative II for on-site work in Assago, Italy. The role manages order-to-cash processes, serves as the front-line contact for product quality and supply chain inquiries, and coordinates with multiple departments to ensure customer satisfaction and operational excellence.

Requirements include a Bachelor’s degree or equivalent experience, fluency in English and Spanish, and strong MS Office skills.