Bilingual Customer Service Rep II – Onsite Order-to-Cash Specialist

Momentive; Lombardia; On-site; EUR 35,000 - 51,000; Full time

Job summary

Momentive in Lombardy, Italy is seeking a Customer Service Representative II fluent in English and Spanish to serve as the primary contact for order-related activities and manage an assigned portfolio within the order-to-cash process.

This on-site role requires five days per week and collaboration across Sales, Logistics, Quality, and Supply Chain. You will handle order processing, non-conformances, returns, and invoice management, ensuring customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in customer service, order management, or related field.
• Fluency in English and Spanish with strong written and verbal communication.
• Working knowledge of Microsoft Office and ability to manage multiple priorities.

Responsibilities

• Process order-to-cash from order receipt to delivery and invoicing across channels.
• Manage customer order portfolio with accurate execution per policies.
• Serve as front-line contact for product, quality, and supply chain inquiries.
• Inform clients proactively and maximize service levels.
• Analyze SAP reports to identify and resolve issues.
• Interface with Sales, Demand Planning, Logistics, and Quality teams.
• Handle non-conformances/claims, returns, and debit/credit notes.
• Build sustainable customer trust through proactive communication.

Skills

Fluent English

Fluent Spanish

MS Office

Communication skills

Multitasking

Team collaboration

Education

Bachelor’s degree

High School Diploma with 5+ years relevant experience

Tools

SAP SD

Enterprise systems

Job description

Momentive in Lombardy, Italy is seeking a Customer Service Representative II fluent in English and Spanish to serve as the primary contact for order-related activities and manage an assigned portfolio within the order-to-cash process.

This on-site role requires five days per week and collaboration across Sales, Logistics, Quality, and Supply Chain. You will handle order processing, non-conformances, returns, and invoice management, ensuring customer satisfaction.