Bilingual Customer Service Specialist (Italian/English)

Mouser Electronics, Inc.; Lombardia; Hybrid; EUR 31,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave

Meal vouchers

Mouser University training

Employee referral bonus program

Exclusive discounts via Corporate Ben.

Fruit and beverages at workplace

Regular staff events

Job summary

Mouser Electronics, Inc. in Milan is seeking a Customer Service Representative to process orders, quotes and assist customers with catalog information while upholding our values. The role includes cross-selling opportunities and ensuring timely delivery while supporting local teams.

The ideal candidate has 1-2 years of customer service experience, fluent in Italian and English, and strong MS Office skills. We offer a permanent contract, competitive compensation, 26 days of annual leave, meal

Qualifications

• 1-2 years' experience in a customer service role, or equivalent combination of education and experience.
• Professional verbal and written communication skills in Italian and English.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

Responsibilities

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned

Skills

Customer service

Italian language

English language

MS Office

Tools

CRM systems

Job description

Mouser Electronics, Inc. in Milan is seeking a Customer Service Representative to process orders, quotes and assist customers with catalog information while upholding our values. The role includes cross-selling opportunities and ensuring timely delivery while supporting local teams.

The ideal candidate has 1-2 years of customer service experience, fluent in Italian and English, and strong MS Office skills. We offer a permanent contract, competitive compensation, 26 days of annual leave, meal