Bilingual Order-to-Cash Specialist (EN/DE) On-site

Momentive; Lombardia; On-site; EUR 35,000 - 51,000; Full time

Benefits offered by this job

Variable incentive compensation

Competitive total rewards

Development programs

Inclusive culture

Job summary

Momentive is seeking a Customer Service Representative II to manage order-to-cash processes for a diverse client portfolio in Italy. This on-site role requires fluent English and German, strong communication, and SAP SD experience to ensure accurate order processing, inquiries handling, and timely invoicing.

The ideal candidate will coordinate across Sales, Logistics, and Quality teams, drive customer satisfaction, and contribute to a dynamic, multi-cultural environment.

Qualifications

• Bachelor’s degree with 0–3 years of relevant work experience.
• High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field.
• High School Diploma with 7+ years of work experience.
• Fluency in English, with effective written and verbal communication skills.
• Fluency in German, with effective written and verbal communication skills.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and adjust priorities based on customer and business needs.
• Ability to work effectively in a dynamic, multicultural environment.
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.
• Ability to work collaboratively within a team and independently when needed.
• Experience in the chemical industry.
• Master’s degree.
• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems.
• Experience supporting customers or managing customer relationships.
• Demonstrated commitment to continuous learning and development.

Responsibilities

• Efficiently and independently process order-to-cash from order receipt through different channels (email, web order, EDI), to order confirmation, delivery, and invoicing.
• Manage customer order portfolio independently, ensuring accurate execution and compliance with company policies.
• Act as front-line business contact for product, quality, and supply chain inquiries.
• Keep clients proactively informed and act to maximize ability to serve.
• Analyze SAP reports to identify and resolve open issues.
• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality, and other departments.
• Receive, enter, and manage customer non-conformances/claims, including returns and debit/credit note management.
• Build sustainable customer trust through proactive communication.

Skills

English fluency

German fluency

MS Office

Multitasking

Strong communication

Problem solving

Team collaboration

SAP SD

Education

Bachelor’s degree

High School Diploma + 5+ years

High School Diploma + 7+ years

Master’s degree

Tools

SAP SD

Job description

Momentive is seeking a Customer Service Representative II to manage order-to-cash processes for a diverse client portfolio in Italy. This on-site role requires fluent English and German, strong communication, and SAP SD experience to ensure accurate order processing, inquiries handling, and timely invoicing.

The ideal candidate will coordinate across Sales, Logistics, and Quality teams, drive customer satisfaction, and contribute to a dynamic, multi-cultural environment.