On-site Order-to-Cash Specialist — Customer Success

Momentive; Assago; On-site; EUR 35,000 - 51,000; Full time

Job summary

Momentive in Italy (Lombardia, Assago) seeks a Customer Service Representative II to own an independent portfolio of customer accounts and serve as the primary contact for order-related activities. The role is on-site five days per week, with English and French language requirements and strong communication skills.

The successful candidate will manage order-to-cash processes, interface with multiple internal teams, and resolve issues in a dynamic, multicultural environment.

Qualifications

• Bachelor’s degree with 0–3 years of relevant work experience; OR High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field.
• High School Diploma with 7+ years of work experience.
• Fluency in English, with effective written and verbal communication skills.
• Fluency in French, with effective written and verbal communication skills.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and adjust priorities based on customer and business needs.
• Ability to work effectively in a dynamic, multicultural environment.
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.
• Ability to work collaboratively within a team and independently when needed.

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad hoc invoicing, and delivery — all order types and customers (EDI, export, web orders).
• Act as front-line business contact for product, service, and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve.
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, and Quality.
• Receive, enter, and manage customer non-conformances/claims, including debit/credit note management.
• Build sustainable customer trust through open, proactive communication.

Job description

Momentive in Italy (Lombardia, Assago) seeks a Customer Service Representative II to own an independent portfolio of customer accounts and serve as the primary contact for order-related activities. The role is on-site five days per week, with English and French language requirements and strong communication skills.

The successful candidate will manage order-to-cash processes, interface with multiple internal teams, and resolve issues in a dynamic, multicultural environment.