Bilingual Customer Support Specialist (FR/EN) – Hybrid

Essence Coaching Group; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer support firm in Italy is seeking a Customer Support Representative fluent in French and English to join their international team. You will handle customer inquiries through multiple channels and solve technical issues. The ideal candidate has a customer-first mindset and at least 1-2 years of experience in a BPO environment. This full-time role offers a gross salary of 1700 EUR per month and the potential for a hybrid work model after 6 months.

Servizi

Relocation assistance

Structured onboarding and skill development

Potential for a hybrid work model

Competenze

• Advanced proficiency in French and English is required.
• Must have at least 1-2 years of relevant work experience.
• Strong communication skills and a customer-first attitude are essential.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts purchase.

Conoscenze

French C1

English C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descrizione del lavoro

A leading customer support firm in Italy is seeking a Customer Support Representative fluent in French and English to join their international team. You will handle customer inquiries through multiple channels and solve technical issues. The ideal candidate has a customer-first mindset and at least 1-2 years of experience in a BPO environment. This full-time role offers a gross salary of 1700 EUR per month and the potential for a hybrid work model after 6 months.