Beauty Retail Leader & KPI Champion

LVMH; Lombardia; Híbrido; EUR 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on Sephora products

Tailored welfare offers

Free beauty product gifts

Descripción de la vacante

Sephora Milano is seeking a Specialist to join our team and drive store performance across makeup, skincare, and fragrance departments. You will lead a talented team, monitor KPIs, and coordinate omnichannel services to deliver exceptional customer experiences in a fast-paced retail environment.

You will train staff, manage stock, and ensure adherence to policies while achieving daily and monthly targets. This role offers growth in a multinational retail setting in Milan.

Formación

• Minimum of 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation.
• English professional knowledge.
• Relationships management.
• Analysis and reporting skills.

Responsabilidades

• Manage and monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitor team performances (personal and store KPIs) and define corrective actions.
• Manage the department team and its performances, developing team members' skills and talents.
• Ensure quality standards of the department (makeup, skincare, fragrance, Sephora Collection).
• Provide training on technical skills.
• Resolve disputes.
• Develop team spirit and motivate the team to achieve goals.
• Brief the team on current results and daily/monthly objectives.
• Guarantee best Customer Journey with guidelines respected.
• Share daily results with Store Manager and team.
• Respect company procedures and commercial policies.
• Manage performances of in-store services (internal, external).
• Organize and plan the Booxi platform.
• Coordinate daily with Trade & Communication Department for store events and activities.
• Support Managers in daily activities and contribute to store's commercial and HR strategy.
• Manage stockroom and maintain optimal stock levels per replenishment cycles and merchandising strategies.

Conocimientos

English proficiency

Relationships management

Analysis and reporting

Descripción del empleo

Sephora Milano is seeking a Specialist to join our team and drive store performance across makeup, skincare, and fragrance departments. You will lead a talented team, monitor KPIs, and coordinate omnichannel services to deliver exceptional customer experiences in a fast-paced retail environment.

You will train staff, manage stock, and ensure adherence to policies while achieving daily and monthly targets. This role offers growth in a multinational retail setting in Milan.