Beauty Store Leader & KPI Coach

LVMH; Bolzano; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Free beauty product gifts

Discounts on Sephora products

Job summary

Sephora in Bolzano seeks a Specialist to actively manage KPIs for recruitment, Omnichannel services, and customer experience. You will monitor team performance, implement corrective actions, and develop staff skills across makeup, skincare, and Sephora Collection.

The role emphasizes maintaining quality standards, guiding daily/ monthly objectives, and coordinating with Trade & Communication to ensure a smooth customer journey.

Qualifications

• 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
• English professional knowledge and strong customer service skills.

Responsibilities

• Managing qualitative and quantitative KPIs for recruitment, Omnichannel services, and customer experience.
• Monitoring store and team KPIs, and defining corrective actions.
• Developing team skills and ensuring quality standards across makeup, skincare, fragrance, Sephora Collection.

Skills

Team leadership

KPI management

Retail operations

Budget management

English proficiency

Customer service

Booxi platform

Tools

Booxi platform

Job description

Sephora in Bolzano seeks a Specialist to actively manage KPIs for recruitment, Omnichannel services, and customer experience. You will monitor team performance, implement corrective actions, and develop staff skills across makeup, skincare, and Sephora Collection.

The role emphasizes maintaining quality standards, guiding daily/ monthly objectives, and coordinating with Trade & Communication to ensure a smooth customer journey.