Beauty Floor Leader & Growth Coach

Sephora USA, Inc; Lombardia; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Free beauty product gifts

Discounts on Sephora and LVMH products

Tailored welfare offers

Job summary

Sephora Milano is seeking a Specialist to lead the floor and support the Store Manager and Beauty Advisor team. You will drive commercially focused activities, manage stock, and execute promotions and events to boost sales and customer satisfaction.

The role requires 3–4 years of leadership experience in luxury or multinational retail, strong KPI and budget skills, and a collaborative, energetic approach to team development.

Qualifications

• Minimum of 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) within multinational retail.
• Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
• Demonstrated ability to manage a team, guiding them toward objectives and fostering a positive, collaborative team spirit.
• Dynamism, flexibility and resilience.

Responsibilities

• Manage your floor comprehensively, encompassing one or more of the four key product categories in our stores (makeup, skincare, fragrance, Sephora Collection).
• Facilitate communication between the Store Manager and the Beauty Advisor team.
• Support Managers in daily activities, contributing to the development of the store's commercial and HR strategy.
• Monitor and analyze team KPIs, motivating the team to achieve results.
• Coordinate promotions, events, new product launches, CRM campaigns, etc.
• Manage the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.
• Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
• Train new hires and guide them through their growth and development path in collaboration with Managers.
• Interact trustfully & openly with diverse groups of people, building relationships within and beyond the organization. Work collectively, highlighting wins, celebrating and crediting the team and individuals for successes.

Skills

Team leadership

KPI analysis

Budget management

Retail experience

Customer focus

Job description

Sephora Milano is seeking a Specialist to lead the floor and support the Store Manager and Beauty Advisor team. You will drive commercially focused activities, manage stock, and execute promotions and events to boost sales and customer satisfaction.

The role requires 3–4 years of leadership experience in luxury or multinational retail, strong KPI and budget skills, and a collaborative, energetic approach to team development.