Automotive Solutions Expert

Alti Profili; Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology service provider in Milan is seeking a Technical Support Specialist. This remote role requires proficiency in English and Italian, with a focus on troubleshooting and customer support. You'll provide solutions via chat, email, and MS Teams, while having opportunities for professional development. Ideal candidates have a background in Electronics or Computer Science and a customer-focused mindset.

Servizi

Employee learning programs with access to certifications

Flexible benefits supporting family well-being

Volunteering and charitable contribution opportunities

Competenze

• Italian language proficiency is mandatory.
• Proficiency in spoken & written English is a prerequisite.
• Experience modifying approaches and adapting to customer needs.

Mansioni

• Serve as the face and voice of the company, helping customers solve problems.
• Provide interactive solutions through chat, email, and MS Teams.
• Collaborate with back-office teams to handle escalations.

Conoscenze

Customer support knowledge

Troubleshooting and problem-solving skills

Active listener

Knowledge of Windows, Mac, or Linux operating systems

Formazione

Graduate / Diploma in Electronics or Computer Science

Strumenti

Microsoft 365

Google Cloud

Azure

Descrizione del lavoro

Who We Are

Technical Support Specialist – remote type. In Person locations: Milano, Italy. Full time. Posted today. Job requisition id: R-47285

The Role

The Customer Service Representative will be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines tech support know-how with problem solving and customer service, bringing your people skills while we teach you the rest. This is a fast-paced role where you’ll start learning and contributing right away, first month learning the ropes and getting set up with one client on production. You’ll soon multi-task and provide interactive solutions (chat, email, MS Teams) while offering concierge-level care. You will work with back-office teams to handle escalations and you will have opportunities to learn from senior colleagues. You can become an expert with Microsoft 365, especially Excel, and get trained on various platforms. You can earn certifications including Google Cloud, Azure, Microsoft, etc. The learning opportunities are a key aspect of this role. This is a true “start here, go anywhere” opportunity with potential to move into higher levels or other roles within Kyndryl.

Who You Are

You’re good at what you do and have the required experience, and you also have a growth mindset; keen to drive your own personal and professional development. You are customer-focused and prioritize customer success. You’re open and inclusive, working well with others.

Required Skills and Experience

• Graduate / Diploma in Electronics or Computer Science
• Italian language proficiency is mandatory
• Proficiency in spoken & written English is a prerequisite
• Knowledge of Windows, Mac, or Linux operating systems
• Support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

• Graduate / Diploma in Electronics or Computer Science with preferred IT certification such as Microsoft Azure Fundamentals / Microsoft Endpoint Administrator / RHCE / CCNA / ITIL
• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from. It’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our inclusion networks are one of many ways we create a workplace where all Kyndryls can find support and advice, and where you can bring your whole self to work. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, relationships, processes, and value. Kyndryl cares about your well-being and offers benefits that provide choices and support you and your family wherever you are in your life journey. Employee learning programs give access to certifications (Microsoft, Google, Amazon, Skillsoft, etc.). Through company-wide volunteering and giving platforms, you can donate, fundraise, volunteer, and access over 2 million non-profit organizations. Kyndryl invests in you so you can succeed and, together, we all succeed.

Get Referred

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